Welcome to www.semode.de!

We are pleased to offer you an exclusive selection of evening dresses, women's clothing, headscarves, home decorations, table fireplaces, women's shoes, and high heels to match evening dresses as well as wedding dresses for civil ceremonies.

Our goal is to provide you with elegant and high-quality products that highlight your individual style and taste. Whether you are looking for the perfect evening dress for a special occasion, want to enhance your wardrobe with stylish women's clothing, or wish to beautify your home with beautiful decorative items, you will find it here.

Our evening dresses are characterized by sophisticated cuts, noble fabrics, and exquisite details. From classic elegant models to fashionable trends, you will find a diverse selection that allows you to express your personal style. To match our evening dresses, we offer a wide range of women's shoes and high heels that guarantee you a glamorous appearance.

For those planning a civil wedding, we have put together an exclusive collection of wedding dresses. Our wedding dresses are distinguished by simple elegance, high-quality materials, and a perfect fit to make your special day unforgettable.

In addition, we offer a diverse selection of headscarves that are both fashionable and functional. Whether you wear a headscarf for religious reasons or simply want to complement your look, our selection includes various styles and designs.

When it comes to home decoration, we offer you table fireplaces and other beautiful decorative items to give your home a cozy and stylish atmosphere. Our products are characterized by high quality and appealing design to beautify your living space.

At www.semode.de, we place great importance on excellent customer service. Our friendly and competent team is happy to assist you with any questions or concerns and ensures that your shopping experience with us is pleasant and satisfactory.

We warmly invite you to visit our online shop and get inspired by our exclusive selection of evening dresses, women's clothing, headscarves, home decorations, table fireplaces, women's shoes, and wedding dresses for civil ceremonies. We are sure that you will find the perfect outfit and matching accessories with us.

All products are shipped from Germany!

Shipping costs for Germany: Shipping time approx. 2 - 4 working days

• Standard shipping package: 6.99€
• Goods post: 4.99€ (up to 1 Kg)

Shipping EU: The shipping time within the EU is 5-7 working days and may vary depending on the shipping destination.

EU Zone 1: 5 - 7 working days Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Austria:

• Premium shipping package: 15.00€
• Goods post premium: 5.99€ (up to 0.5 Kg)
• Goods post premium: 7.99€ (up to 1 Kg)

Finland & Sweden: 5 - 8 working days

• Premium shipping package: 17.00€
• Goods post premium: 9.99€ (up to 1 Kg)

EU Zone 3: 5 - 10 working days Bulgaria, Croatia, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania:

• Premium shipping package: 15.00€
• Goods post premium: 7.99€ (up to 0.5 Kg)
• Goods post premium: 10.99€ (up to 1 Kg)

Non-EU Switzerland: Shipping time approx. 6 - 10 working days

• Premium shipping package: 16.00€
• Goods post premium: 8.99€ (up to 0.5 Kg)
• Goods post premium: 11.99€ (up to 1 Kg)

England: Shipping time approx. 10 - 15 working days

• Premium shipping package: 16.00€
• Goods post premium: 10.99€ (up to 1 Kg)

USA and rest of the world: The shipping costs and times for the USA and the rest of the world remain unchanged:

• USA DHL: Shipping time approx. 10 - 15 working days
  • Premium shipping package: 38€
  • Goods post premium: 16€ (up to 1 Kg)

• USA UPS :
  • UPS SAVER 5-7 Days: 55€
  • Express: will be calculated at checkout   

• Rest of the world:
  • Azerbaijan, Brunei Darussalam, India, Indonesia, etc.
  • Package: 40.00€
  • Goods post premium: 15.99€ (up to 1 Kg)

Your order will be shipped within 1 to 3 working days after payment is received. Once we have shipped your package, you will receive a shipping confirmation from us via email & WhatsApp. *The stated shipping times are average values and may differ from the actual value. *The actual shipping costs may vary depending on the shipping method and/or delivery location and will be calculated during the ordering process. In addition, we also offer UPS shipping. More information about shipping methods and costs will be displayed to you during the ordering process.

Customs:

Goods delivered or ordered from outside the EU may incur customs fees. These customs fees are to be borne by the buyer and are not included in the sale.

Returns from outside the European Union (EU)

We regret to inform you that we currently cannot accept returns/exchanges from customers outside the European Union. For more information on our cancellation policy, please find it here

A. Cancellation Policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, please use our returns portal at https://semode.de/apps/returns . There you can easily start the return process and complete all the necessary steps.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Please note that we do not accept returns of items that have been washed, worn, or have their labels removed.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you (excluding delivery costs or any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option) without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. The goods must arrive at our premises within 14 days of notification of the return.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Please note that you can only exercise your right of return for products that are returned in the same condition in which you received them. For example, if items do not have a tag with the appropriate seal or show signs of soiling such as makeup, perfume, pet hair, sweat odor, or perspiration stains, you will not receive a refund.

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

Purchase of goods that are specially produced or imported for your order.

Custom-made (personalized) items cannot be returned or exchanged.

Returns from outside the European Union (EU)

We regret that we are currently unable to accept returns or exchanges from customers outside the European Union.

Important notice regarding sale products

Please note that returns are not accepted for any sale items. We appreciate your understanding that discounted goods are non-returnable. We recommend carefully reviewing the product description and size information before purchasing to ensure the product meets your expectations.

Promotional vouchers and coupons

For returns where a promotional voucher or discount code was used, certain refund conditions apply. The refund amount is calculated based on the minimum order value specified for the voucher code. If the returned items reduce the total order value below the minimum order value of the voucher code, only the discounted value will be refunded. Additionally, shipping costs will be deducted from the refund if the order value after the return no longer meets the minimum order value for free shipping.

General information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

Please note that you can only exercise your right of return for products that are returned in the same condition in which you received them. For example, if items are missing tags or have soiling such as makeup, perfume, pet hair, sweat odor, or perspiration stains, you will not receive a refund.

2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

Important: Returns without prior notification will not be accepted.

If you send a return without prior registration and without using the official return label, problems may unfortunately arise. Here's what could happen:

• No acceptance : Returns made without prior registration and without the official return label will not be accepted by us.
• No refund : Since the return is not recorded in our system, we cannot assign or process it, which means that no refund will be issued.
• Delays : If the package does arrive at our office, it cannot be processed due to the lack of registration.

To ensure your return is processed correctly and quickly, please always register it beforehand via our online portal and use the provided return label. This helps us process everything smoothly and get your refund to you as quickly as possible.

Important: Use the official return label.

To ensure your return is processed smoothly and quickly, using our official return label is essential. Using your own return label may cause the following problems:

1. No assignment : Without the official label, it can be difficult for our warehouse team to assign your return to your customer account. This means we cannot process the return.
2. No refunds : Returns made without our official return label will not be accepted . In such cases, we cannot issue a refund.
3. Liability for loss : If you use your own label and the shipment is lost in transit to us, you, as the customer, assume full liability . In this case, no refund can be issued.

Returns due to non-delivery:

Should a shipment be returned to us due to an address error or failure to collect it, we will gladly resend it to you for €6.99. Alternatively, you can cancel the order – in which case we will deduct a small processing fee of €10 from your refund.

B. Cancellation portal

If you wish to cancel the contract, please initiate the return process via our returns portal .

Person responsible for product safety in the EU

The economic operator based in the EU responsible for this product is:

Semode
Am Kämpchen 15
46238 Bottrop
Germany

Email: info@semode.de